Twitter's customer support form 23 Aug 2007
37signals points us to Twitter's "Submit a request for assistance" support form. Rather than providing a single text field and asking users to describe the problem they've encountered, it elicits more accurate / useful information by providing three fields instead: "This is what I DID," "This is what I EXPECTED to happen," and "This is what ACTUALLY happened."
Nice work! We're not sure about the "Is this request urgent?" question though - surely all customers will think that their support requests are urgent (otherwise they wouldn't bother filling in the form in the first place).
Bookmark this page
To create a TrackBack to this entry simply append
ping/ to the permalink URL for this page.